Assistant Learning & Development Manager

Overview

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we\'re here : to delight our guests, Team Members, and owners alike.

Role and responsibilities

The Assistant Learning & Development Manager supports the hotel’s training and development initiatives by assisting in the design, coordination, and delivery of learning programs that enhance team member skills, service quality, and brand alignment for single / multiple properties as assigned. You will play a key role in fostering a culture of continuous learning and professional growth across all departments. You will also play an active role in managing the hotel’s internship and apprentice program, ensuring a meaningful learning experience for students while supporting the hotel’s operational needs.

Support the Director of Human Resources in the implementation of the hotel’s learning and development strategy in line with brand and Hilton standards.

Coordinate and deliver onboarding sessions for new hires to ensure smooth integration and understanding of Hilton values and procedures.

Organize and facilitate in-house training programs, workshops, and e-learning modules tailored to operational and service needs.

Assist with identifying training needs through performance appraisals, departmental feedback, and guest service metrics.

Maintain accurate training records and prepare reports on training attendance, effectiveness, and ROI.

Partner with departmental trainers and managers to ensure consistent training delivery and follow-up.

Assist in the development and execution of talent development programs, such as leadership development, cross-training, and succession planning.

Monitor compliance training and ensure timely completion.

Support engagement activities, recognition programs, and internal communication initiatives that reinforce company culture and values.

Stay updated on industry trends and innovations in learning methodologies and hospitality service standards.

Coordinate the recruitment, selection, and onboarding process for interns in collaboration with local institutions and hotel departments.

Carry out structured internship & management trainee programs that provide valuable learning experiences aligned with academic requirements and hotel operations.

Organize intern engagement activities and events to foster motivation, connection to the brand, and professional development.

Serve as a mentor and point of contact for interns and the management trainee, ensuring continuous support and performance feedback throughout their placement.

Assist the Director of HR in organizing reward and certification programs

Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.

Take part in the preparation and planning of the Training department’s goals and objectives.

What are we looking for?

An Assistant Learning & Development Manager , serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

Bachelor’s degree or Diploma in Human Resources, Hospitality Management, Education, or a related field.

2–3 years of experience in Learning & Development or Training roles, ideally within the hospitality or service industry.

Experience managing internship programs and working with educational institutions is a strong advantage.

Experience in a multicultural, international hotel environment is highly preferred.

Strong presentation and facilitation skills, with the ability to engage diverse audiences.

Excellent organizational, interpersonal, and communication skills.

Proficient in Microsoft Office and Learning Management Systems (LMS).

Positive attitude, team spirit, and a genuine passion for developing people.

Fluency in English and Bahasa Malaysia; additional languages are a plus.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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