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B2B Technical Helpdesk - Portugese - Penang

B2B Technical Helpdesk - Portugese - Penang

Teleperformance InternationalGeorge Town, Penang, Malaysia
2 hari lalu
Penerangan pekerjaan

Qualifications

  • Bachelor’s Degree or higher
  • Native-level proficiency in Portugese, advanced proficiency in English (written and verbal)
  • Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).
  • Ability to multitask and manage time effectively in a high-volume ticket environment.
  • Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).
  • Customer-oriented with strong problem-solving and analytical skills.

Technical Skills :

  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office
  • Responsibilities

  • Provide first-line support to business clients, partners and retail teams
  • Manage and resolve B2B inquiries related to device and app usage, device and app login issues
  • Collaborate with internal teams to ensure timely and accurate responses.
  • Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issues…)
  • Ensure all cases and interactions are accurately logged in the ticketing system
  • Monitor and follow up on open tickets to ensure timely closure and client satisfaction
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    Buat amaran kerja untuk carian ini

    B2b Technical Penang • George Town, Penang, Malaysia