Senior Manager Customer Account Management

Job Summary

Lead sales, profitability, and 5P in-store execution for assigned customers. Partner with customers to align company, category, and brand strategies to increase demand and profitable growth.

Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources.
• Lead and implement processes and strategies (local go-to-market, sales, and customer strategies) for assigned customers to achieve goals.
• Set specific action plans for each team member to support achievement of team key performance indicators. Lead regular reviews to ensure progress and alignment toward overall goals.
• Identify short‑term business needs and objectives of key customers and develop / sell proactive business solutions across the full demand / supply chain.
• Conduct annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins.
• Gain approval from internal DKSH functions and agreement from customers to execute 5P activities within established commercial guidelines.
• Lead systematic post‑evaluation of 5P activities and develop a detailed understanding of the effectiveness of different investment levers.
• Review customer account reports and analysis. Recommend sales / promotional activities to enhance performance.
• Lead and monitor initiatives to optimize business processes and improve services by utilizing new techniques, tools, and information systems.
• Develop and build long‑term strategic relationships with key customers to achieve business objectives.
• Collaborate with cross‑functional leaders (e.g., Trade Marketing, Field Marketing, and Supply Chain Management) to ensure alignment of strategies and processes.

Functional Skills & Knowledge

Education

Degree in Sales / Marketing or related fields.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Consumer Services, Retail, and Wholesale Import and Export

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