Customer Service Executive

About the job Customer Service Executive

Company Background :

Our Clienthas the unique capability to take in e-waste(SW110 license from DOE), also strong in providing advice on waste tax to foreign-invested companies here. Ontop of that, to promote the initiative, They also closely involved with various district authorities and commercial partnersin delivering campaigns, to educate and push the public to be part of the movement.

Job Responsibilities :

• A positive character who can be the "best friend" to the external stakeholders (customers or social media followers). He or she must possess the aptitude to serve beyond just a messenger.
• Managing Prospects :
• Manning corporate Web and WhatsApp enquiries.
• Have a clear understanding of the company's offerings and protocols.
• Public Responses : Handles replies and feedback from the public through any forms of company's media.

Job Requirements :

Fluent in English and Malay (Chinese optional).

Minimum experience in corporate customer service (excluding front desk).

Proficient in Windows and basic Microsoft software.

Positive attitude, strong communication skills, and a willingness to help.

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