Operations Manager (Healthcare Industry)

About the Client

Our client is a leading Malaysian healthcare group that specialises in providing tertiary medical care and comprehensive specialist services. They are dedicated to developing and upgrading hospitals across the country, delivering world‑class healthcare solutions. With a strong focus on healing, comfort, and hope, they uphold the highest standards of patient care and safety.

Key Responsibilities

A healthcare Operations Manager is responsible for overseeing the daily operations of healthcare facilities, ensuring that all processes run efficiently while maintaining high standards of patient care. Key responsibilities typically include :

• Management of Staff : Supervising healthcare staff, including doctors, nurses, and administrative personnel, ensuring they meet performance expectations and comply with policies.
• Budgeting and Financial Management : Overseeing financial operations, including managing budgets, controlling costs, and ensuring financial performance aligns with organizational goals.
• Policy and Compliance : Ensuring that the facility adheres to healthcare regulations, safety standards, and patient care policies. Staying updated with healthcare laws and regulations.
• Process Improvement : Identifying areas for operational improvement and implementing strategies to enhance efficiency, reduce costs, and improve patient outcomes.
• Resource Allocation : Managing the allocation of resources such as medical equipment, supplies, and staff to ensure optimal patient care.
• Patient Satisfaction and Quality Care : Ensuring high levels of patient satisfaction by maintaining quality care standards and addressing concerns or complaints.
• Reporting and Documentation : Preparing and submitting reports on operations, performance metrics, and patient outcomes to senior management.
• Collaboration : Working closely with physicians, department heads, and other healthcare professionals to ensure smooth operations across departments.
• Information Management : Monitor and evaluate data integration across the departments. Ensure functionality of ICT devices in the operations department. Ensure reliability of operations data for use by hospital staff.
• Ensure operational excellence is achieved through the utilization of organization ICT solutions.
• Ensure ICT-based new products and service lines for the patient are operationalized / utilized.

Job Requirements

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