Casualty / Liability Claims Adjuster

With a start‑up spirit and our 125,000+ people across 30+ countries, we are driven by curiosity, entrepreneurial agility, and the desire to create lasting value for clients. We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We serve and transform leading enterprises, including the Fortune Global 500, with deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Claims Adjuster – Casualty or Liability Claims

• Maintain high performance within your team; effectively handle any issues that may arise, referring as and when appropriate, with an emphasis on the quality of claims outcomes.
• Own the development of your career and ensure, in conjunction with your Manager, that your development needs are regularly assessed via the Personal Development Review process, and that needs are addressed with suitable coaching and training.
• Adhere to company Claims processes and procedures.
• Strive to meet appropriate team targets and goals.
• Work closely with the Performance Team to leverage their knowledge and resources to support the continuous improvement of your performance.
• Ensure you meet any Assurance Actions required from any Assurance activities.
• Support the Claims response in the ICF / JSOX control environment.
• Adherence to Reserving philosophies and methodologies, ensuring you understand and practice the reserving methods.
• Performance in accordance with agreed KPIs including cycle times, SLAs and other agreed measures and ensure performance meets or exceeds plan / expectations.
• Adjust claims in accordance with agreed authority limits and in line with client’s claims procedures and service standards.
• Handle all claims in accordance with JSOX / ICF as well as external obligations including Lloyd’s Minimum Standards, ICOBS / PRA and other regulatory legislation.
• Understand the Casualty portfolio, including quarterly developments. This includes understanding the profile of your open claim portfolio, new notifications, closures, static / nil reserve claims, key financial movements and reserving performance.
• Work closely with Brokers and Clients to improve the Client experience by placing them at the heart of our service and the decisions we make.
• Undertake an ambassadorial role on behalf of client in the Lloyd’s and local market place.
• Understanding of Insurance layer structure.
• Ability to read & interpret slip / binders to identify terms & conditions.
• Generate insights that enable better risk management based on knowledge of client data.

Qualifications

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit’, paying to apply, or purchasing equipment or training.

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