Senior Engineer

Job Title :

Senior Service Desk Engineer ( on site position)

Department :

Information Technology

Location :

Federal Territory of Kuala Lumpur, Malaysia

Reports to :

Service Desk Team Lead

Work Duration :

One Year Renewable Contract

Vacancies : Three

Salary : N

egociable

Job Summary

We are seeking three highly skilled and experienced Senior Service Desk Engineers to join our dynamic IT support team. The ideal candidate will possess deep technical expertise, exceptional problem-solving abilities, and a strong commitment to delivering outstanding customer service. In this role, you will handle complex technical issues, mentor junior engineers, and contribute to the continuous improvement of our support processes and knowledge base.

Key Responsibilities

• Provide advanced technical support for hardware, software, network, and application-related incidents and service requests.
• Handle a daily ticket volume of ≥30

while maintaining high-quality resolutions and adherence to SLAs.

by resolving issues effectively during the initial interaction.

to ensure efficient ticket handling and communication.

to empower users and improve team efficiency.

Qualifications and Experience

in a service desk or technical support role, with proven expertise in handling complex issues.

Performance Metrics

What We Offer