Call center agent (English speaker)

Overview

JOB TITLE - Customer service Executive (English / Bahasa Malay)

Salary - RM 1900 to 2100 + 300 night shift allowance + KPI

Working days & Shift - 6 days rotational working and 24 / 7 rotational shift

Role Description

This is a full-time remote role for a Customer Service Executive - English speaker. The Customer Service Executive will be responsible for handling customer inquiries efficiently and resolving issues via various communication channels. Day-to-day tasks include addressing customer queries, providing product and service information, managing customer accounts, and ensuring high levels of customer satisfaction. The role also involves coordinating with other departments to address customer needs and enhancing the customer service experience.

Qualifications

• Interpersonal Skills and Customer Satisfaction
• Customer Support and Customer Service skills
• Experience in Customer Service Management
• Excellent English communication skills, both written and verbal
• Ability to work independently and remotely
• Problem-solving skills and patience
• Bachelor's degree or equivalent experience in a related field is preferred

Seniority level

Employment type

Industries

#J-18808-Ljbffr