Hotel Front Desk Officer (Junior / Senior)

Hotel Front Desk Officer (Junior / Senior)

Job Title : Hotel Front Desk Officer (Senior / Junior)

Location : Georgetown / Bukit Mertajam / Butterworth (Subject to availability)

Working Days : 6 Days a week (Subjected to assigned duty roster)

About the Company : Join ALV GROUP for a refreshing career experience in a youthful and dynamic environment. Since our establishment in 2017, we’ve grown into a vibrant hospitality company currently managing a diverse portfolio of properties, including Tropicana 218 Macalister, Quint Residence, Sunrise Gurney, Urban Suites, Maritime, The Sun, Iconic Regency, Ferringhi Villas, and 22 Macalister .

Our company is expanding rapidly, offering exciting opportunities for career advancement. At ALV, we foster a positive, energetic, and friendly work culture where collaboration and personal growth are valued. We believe in work-life balance, provide flexible arrangements, and support the well-being and professional development of our team members.

Be part of a forward-moving team where your contributions matter and your growth is limitless. Thrive with us at ALV GROUP .

Job Summary : The Hotel Front Desk Officer is the first point of contact for guests and plays a crucial role in providing exceptional customer service, ensuring a smooth and welcoming experience. This position requires a friendly and professional demeanour, strong communication skills, and the ability to handle a variety of tasks efficiently. Both Senior and Junior Front Desk Officers are expected to perform these duties, with additional responsibilities for the Senior role.

Job Responsibilities

• Perform check-in, check-out, room assignment, room change procedures, and new room reservations.
• Ensure all guest data is accurately recorded in the hotel system.
• Greet guests, answer phones, handle and check emails.
• Attend to and resolve guest inquiries, complaints, and requests promptly and courteously.
• Manage cashier duties at the Hotel Front Office.
• Communicate with other departments to ensure smooth and efficient operations.
• Perform closing audits at the end of the work shift.
• Perform any other duties as requested by superiors.
• Perform Supporting Roles given.
• Supervise and train junior front desk staff, ensuring adherence to company standards and procedures.
• Handle complex guest requests, complaints, and issues with professionalism and discretion.
• Manage reservations, cancellations, and room assignments to optimize occupancy and guest satisfaction.
• Coordinate with other departments, such as housekeeping and maintenance, to address guest needs and concerns.
• Conduct shift briefings to ensure team members are well-informed about daily activities and special guest requests.
• Maintain accurate guest records and financial transactions, ensuring compliance with hotel policies and procedures.
• Assist in developing and implementing front desk policies and procedures to enhance the guest experience.

Job Requirements

Application Questions

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