Senior Account Manager

Key Responsibilities

Client Relationship Management : Serve as the primary point of contact for assigned client accounts. Build strong, long-term relationships with clients by understanding their objectives, challenges, and ongoing training needs.

Account Growth & Retention : Identify opportunities to upsell or cross-sell additional training programs and solutions that align with client goals. Ensure high client satisfaction and retention through consistent engagement and proactive support.

Project Coordination : Work closely with internal trainers, consultants, and operations teams to ensure smooth program delivery from planning to execution. Anticipate potential issues and ensure client expectations are met throughout the process.

Consultative Support : Adopt a consultative approach to advise clients on suitable training interventions based on performance gaps, business priorities, and organizational goals.

Performance Monitoring : Track project outcomes, gather client feedback, and prepare reports to evaluate training effectiveness. Use insights to recommend follow-up programs or improvements.

Collaboration with Sales & Delivery Teams : Liaise with the Business Development team to ensure seamless client handover post-sale and alignment on ongoing opportunities. Partner with delivery teams to ensure quality and timeliness of service.

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