Front Office Manager

We are seeking a dynamic and experienced Front Office Manager for our Five Star Resort. The Front Office Manager will oversee room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Front Office Manager need to ensure profitability, control costs, and quality standards to ensure overall guest satisfaction.

Responsibilities

• Manage daily front office operations, including check-in, check-out, and guest services.
• Provide exceptional service to guests, addressing their needs, inquiries, and complaints promptly and professionally.
• Maintain a welcoming and hospitable environment for all guests.
• Address and resolve guest complaints and issues effectively.
• Implement strategies to prevent recurring problems and enhance guest satisfaction.
• Recruit, train, and supervise front desk staff, ensuring they deliver high-quality service.
• Schedule shifts and monitor and report on key performance indicators for the front office.
• Oversee the reservations process, ensuring accurate and efficient handling of bookings.
• Coordinate with the reservations team to maximize room occupancy and revenue.
• Maintain accurate records of guest information, payments, and other administrative tasks.
• Prepare and analyze reports on front office operations and performance.
• Implement initiatives to improve guest satisfaction and loyalty.
• Gather and analyze guest feedback to make informed improvements.
• Ensure smooth and efficient front desk procedures.
• Collaborate with other departments to ensure a consistent and exceptional guest experience.

Qualifications

Physical Requirements

Our resort is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status in accordance with applicable law.

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