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Hotel Reservation Clerk

Hotel Reservation Clerk

Arena Hotel Kuala LumpurKuala Lumpur, Kuala Lumpur, Malaysia
16 hari lalu
Penerangan pekerjaan

Overview

We are seeking an experienced Hotel Reservation Clerk to join our dynamic team at Arena Hotel Kuala Lumpur. This full-time position will be based in our hotel in Setapak Kuala Lumpur. As a Hotel Reservation Clerk, you will be responsible for processing guest reservations and enquiries, ensuring a seamless and memorable customer experience.

What you\'ll be doing

  • Handling incoming reservation requests via phone, email, and online channels
  • Accurately processing reservation bookings, modifications, and cancellations
  • Providing detailed information about hotel amenities, services, and rates to customers
  • Maintaining a thorough understanding of the hotel\'s inventory, availability, and pricing
  • Liaising with other hotel departments to ensure a smooth check-in and check-out process for guests
  • Addressing guest inquiries and resolving any issues or complaints in a timely and professional manner
  • Adhering to all hotel policies and procedures to uphold the highest standards of customer service

What we\'re looking for

  • Previous experience in a hotel reservation or customer service role, preferably in the hospitality industry
  • Strong communication and interpersonal skills, with the ability to provide exceptional customer service
  • Proficiency in English and Malay, both written and verbal
  • Excellent problem-solving and decision-making abilities
  • Familiarity with hotel reservation systems and online booking platforms
  • A friendly, professional, and customer-centric attitude
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

    • What we offer

    At Arena Hotel Kuala Lumpur, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of attractive benefits, including :

  • Generous annual leave and public holiday entitlements
  • Opportunities for career development and advancement
  • Staff discounts on hotel stays and dining
  • A collaborative and supportive team culture

    • About us

    Arena Hotel Kuala Lumpur is a leading hotel in the heart of the city, offering a unique blend of modern amenities and traditional Malaysian hospitality. Our mission is to provide our guests with an exceptional experience and to be the preferred destination for both business and leisure travelers. Join our team and be a part of our exciting journey.

    Apply now to become our next Hotel Reservation Clerk!

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    Buat amaran kerja untuk carian ini

    Clerk • Kuala Lumpur, Kuala Lumpur, Malaysia