CLAIMS EXECUTIVE / ASSISTANT

Job Scope

• To adjudicate claims for admission, outpatient and major claims.
• Compile supporting documents as attachment (including police report for MVA and assault claims) with each claim submission to relevant clients.
• Prepare claims borderaux for submission to client / Finance Department together with the compiled supporting documents.
• Ensure timely submission of claims and monitor closely on claims settlement timeline.
• Prepare performance report & productivity report as required.
• Attend to inquiries with regards to claims operating procedures at CompuMed.
• Deliver quality customer service and appropriate solutions with regards to medical / insurance claims and clinical services issues.
• Provide a polite, professional and accurate response in accordance with the agreed service standards.
• Liaise with hospital personnel with regards to the management of a member during pre-hospitalisation, hospitalisation and post-hospitalisation.
• Prepare complete documents for submission of claims to the insurance company.
• Update the status of members during hospitalisation.
• Attend to inquiries from insurance companies and service providers with regards to the Company’s operating procedures.
• Attend to inquiries and liaise with members regarding reimbursement procedures.
• Assist the Call Centre Team and support to the new recruits in the Company.
• Subject to working night shifts and abiding to the duty roster prepared by the Management.
• Approval of simple claims during and after office hours.
• Prepare Payment Notice, Guarantee Letter & Decline Letter in daily course of duties.
• Perform relief task as and when required by the Management.
• Maintain a proper filing system.

Job Specification

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