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Service Desk Specialist
TG MalaysiaJohorMalaysia, Johor, Malaysia6 hari lalu
Penerangan pekerjaanOpen for Malaysia citizen ONLY Fresh Graduate or Minimum 1 years of experience in IT support service desk / network security support Excellent command of English, both written and spoken (MUST) Willing to work 12-hour shifts . 0ffice 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint / OneDrive) MS Excel (Pivot, filter, graphs) MS Windows, MS Sentinel, MS Defender Basic Desktop, Network, Security Troubleshooting & Resolution BMC Remedy / ServiceNow Cloud Telephony system SIEM Solar Winds Firewall IDS / IPS Good communication skill Good customer service skill
Specialized call center that provides technical support and customer service for complex products or services. They focus on resolving complex issues beyond standard support channels, offering 24 / 7 multilingual support to serve a global audience.
Job Responsibilities :
- Perform log & route to Tier 2 or Resolver Team(s)
- Perform 1st level troubleshooting on EUC / Server / Network
- Basic POS troubleshooting
- Application troubleshooting
- Respond to the incoming enquiries / incident / request (Call, Email, Webchat, EUP, IVR handling)
- Password reset and unlock.
- Provide timely status update on issues escalated and to close tickets within service level agreement.
- Ensure daily tasks are executed according to SOP (Standard Operation Procedure)
Job Requirements :
Technical skills
Non - Technical skills
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