International After-sales Maintenance Specialist

Job Title : International After-sales Maintenance Specialist

Salary Range：RM5000 - RM8000

Benefits : Free Carpark & Transport Allowance

Working Hours：Mon - Fri (8 : 30am - 5 : 30pm)

Working Location：Senai, JB

Company Background : Laboratory Equipment Supplier

Job Responsibilities :

1. Actively Respond to customer complaints and support needs of the sales department, handle complaints in a timely manner, work closely with the department team to ensure customer satisfaction.

2. Analyze and follow up technical product problems reported by customers, through email communication to take the preventive actions and solutions accordingly.

3. Responsible for carrying out regular quality visits to major customers, collecting and summarizing product after-sales problems, communicating with technical, production and R&D departments, and putting forward suggestions on product optimization.

4. Prepare all kinds of documents, videos, inspection reports and English service manuals required by customers to provide technical support materials for customers.

5. Classification and analysis of the fault data of after-sale maintenance work and provides guiding data for the companys quality department to improve quality.

Job Requirements :

1. Proficient in Mandarin and English listening, speaking, writing and application skills, able to handle with customer complaints and reply to messages quickly.

2. 1-2 years experience in international after-sales or customer service of electromechanical products, strong ability in electronic fault analysis and judgment, experience in solving problems on international business is preferred.

3. SPM, Diploma or above in electronics related field.

Preferably had experience in fixing small electric applicants.

4. Have a deep understanding of the drawing, circuit, and structure, can accurately and quickly locate the fault components.

5. Proficient in office software, flexible mind, clear thinking, strong sense of responsibility and time concept.

6. Healthy and energetic; Strong anti-stress, good teamwork spirit.