Modern Workplace Engineer

We are seeking an experienced

Senior Workspace Engineer

to join a leading global technology services provider. This role requires a high level of technical expertise and proven experience handling escalations, complex problem resolution, and leading initiatives within enterprise environments. You will be responsible for managing and optimizing modern workspace solutions, driving compliance and security, and acting as a senior escalation point across customer environments. Key Responsibilities Serve as a

Level 3 escalation point

for critical issues within the Modern Workspace team. Act as a bridge between customers, managed services teams, and consulting practice to ensure deep understanding of environments. Lead workshops that identify trends, risks, and opportunities for improvement. Take technical ownership of incidents, providing permanent corrective solutions through proper change processes. Document solutions and contribute to internal knowledge bases. Provide mentorship, technical leadership, and guidance to junior and mid-level engineers. Collaborate with team leads and senior engineers to drive positive customer outcomes. Requirements Senior-level (L3) experience

across Microsoft Exchange, Exchange Online, and Office 365. Strong Microsoft Windows Server skills (AD, DHCP, DNS, Group Policy) and Entra ID. Hands-on with Microsoft Defender, secure score uplift, and security best practices. Broad knowledge of Microsoft technologies (Teams, AOVPN). Experience managing patching (Roll-up, CU, Firmware updates). Background in vulnerability / threat remediation. Familiarity with physical host infrastructure (ILO / IDRAC). What’s on Offer Senior-level responsibility & visibility : Direct involvement in escalations, leadership opportunities, and customer-facing workshops. Supportive team culture : Known for collaboration, diversity, and sharing knowledge. Impactful work : Employees enjoy autonomy to deliver ideas from planning to execution. If you’re interested in this opportunity, please apply directly or send your CV to

for a confidential discussion.

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