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Operation Mgmt Specialist
LenovoKuala Lumpur, Kuala Lumpur, Malaysia6 hari lalu
Penerangan pekerjaanExpert knowledge in Change management process in ITIL, procedures and standard operating work. Secondary skill in supporting Incident & Problem management process, procedures and ITIL SOP. Intermediate level of knowledge on Microsoft Office (Excel, Powerpoint and Word) Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example : ServiceNow, Opentext, etc) Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role Demonstrated the ability to drive and implement new improvement / changes to enhance productivity in the role Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market / industry awareness, and maintaining customer focus Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation / influence and customer relationship management with all level of staff and customer. Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones Excellent communications skill in Cantonese, English, Mandarin. Ability to work in shift as per roster or on call basis in a 24x7 operating environment
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worlds largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovos continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE : 992) (ADR : LNVGY).
This transformation together with Lenovos world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .
Description and Requirements
You will :
- Own and conduct change management plan for project / activities, evaluate change impact to the project, identify change risk, to ensure change process adhere to the policy and change activities are completed accordingly with change procedures
- Chairperson of the Change Advisory Board (CAB)
- Identify areas of improvement in change process when change fails to complete within change windows
- Analyze, track, record, report and update regularly on change tickets
- Work with internal team to identify potential process, monitoring, resolution to improve on change management
- Prepare reporting as part of deliverables to the customer
- Ensure existing and future documentation process, sop, manual are compliant to the company ISO standard
- Participate and provide assistance for audit, ISO and general compliance and assurance activities
You bring :
If you require an accommodation to complete this application, please
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