Senior Operations Manager (Bakery)

Responsibilities

• Plan, lead, organize, and manage daily operations across a chain of bakery retail outlets to ensure smooth and efficient functioning.
• Contribute to sales strategies for the bakery brand(s), execute promotional plans, and implement cost-control measures to meet or exceed sales and profit targets.
• Monitor and analyze sales performance against forecasts; identify trends in customer behavior and purchasing patterns to maximize revenue and profitability.
• Conduct regular store visits to ensure adherence to food safety, hygiene, and operational standards, as well as to monitor the quality of customer service and product presentation.
• Review in-store execution and provide constructive feedback to store managers and head bakers to maintain high standards and consistent brand experience.
• Keep abreast of market trends within the bakery and food industry, including evolving customer tastes, competitor offerings, and product innovations.
• Oversee inventory levels across all bakery outlets; ensure optimal stock availability of baked goods and raw materials, and work with store managers and head bakers to forecast and replenish stock effectively.
• Support the recruitment, training & development, and motivation of bakers & service crew; mentor store teams to deliver excellent customer service and maintain high-quality product standards.
• Collaborate closely with Production, Supply Chain, Marketing, HR, etc. to meet operational demands and strategic business goals.

Qualifications / Requirements

Seniority level

Employment type

Job function

Industries

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