Sales Associate (Lifecycle Sales)

Overview Sales Associate (Lifecycle Sales : Consumables, Service and Parts)

Based in Penang, Malaysia

Qualifications

Candidates with an academic background in Science, Engineering, or Printing Technology are preferred.

Should possess approximately 3 to 4 years of experience in selling consumables, Service and Parts within the Printing or Graphic Arts industry.

Experience in using sales analytics tools such as CRM, Salesforce, or equivalent platforms, along with proficiency in MS Office, is required.

Must be open to travel and demonstrate strong interpersonal skills and a collaborative team-oriented approach.

reference will be given to candidates currently local Penang and residing in Penang with English, Chinese reading and writing capability.

Job Summary / Responsibilities

The candidate should have a strong understanding of the complete sales cycle, achieving sales targets, providing monthly sales forecast and customer support.

Promote actively Consumables, Service and Parts and building customer relationships.

Leading the day-to-day management of the sales cycle using Salesforce or similar Sales management tool and use sales analytics from Salesforce tools for planning, leading and closing the business deals

Gathering, analyzing and interpreting data to understand customer preferences, market trends, market shares and competitive strategies

Facilitating the growth of overall sales by providing the customer a comprehensive solutions approach.

Gathering, analyzing and reporting on customer feedback to improve products, services and customer experience

Overall responsible for customer account management.

Take ownership for timely collection of the products sold as per the credit guidelines and update finance and sales coordinator.

Partner with the service team and share timely necessary information to support the customers for their end to end requirements.

Collaborate with fellow Sales account manager (Equipment) to sell complete solution to the customer.

Reports to Head of Sales

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