VP - Product Owner - Interaction Solution

Overview

We are looking for an experienced and proactive Platform Product Owner to join our Platform Team, with a specialized focus on Interactions Solutions to drive the development and enhancement of interaction solution and digital notification capability. The ideal candidate will have a strong mix of business acumen and technical expertise, with experience in retail banking and interactive communication products like SMS and Digital Notifications. This role requires collaboration with WRB Platform & Domain & Development Organization. While deep technical expertise is not required, the ability to understand these domains from a technology perspective and translate them into actionable requirements is key.

Responsibilities

• STRATEGY
• PRODUCT STRATEGY & ROADMAP – Design and execute the product roadmap for interactive solutions like SMS and Digital Notifications.
• Align interactive and notification solutions with regulatory requirements, industry standards and business objectives.
• Stay updated on emerging trends in interactive as well as non-interactive client communication trends in the industry.
• REQUIREMENT GATHERING & STAKEHOLDER MANAGEMENT
• Act as a bridge between business and technology teams, ensuring clear and actionable product requirements.
• Collaborate with internal stakeholders to gather requirements.
• Work with external partners to enhance SMS and notification offerings.
• Ensure adherence to regulatory compliance, risk mitigation and governance policies.
• COLLABORATION AND ALIGNMENT
• Work closely with Product Owners, Security and Chapters to define and implement solutions.
• Collaborate with cross-functional teams for successful implementation and deployment of interaction solutions like SMS and digital notifications.
• INNOVATION & CONTINUOUS IMPROVEMENT
• Stay updated on emerging technologies in the client notification space.
• Foster a culture of innovation by driving modernization initiatives and continuous improvement strategies.
• Align technical solutions with the organization’s long-term technology vision and business goals.
• Leverage automation CI / CD and Sec DevOps practices to improve software development efficiency.
• KEY RESPONSIBILITIES (BUSINESS)
• CHAMPION STAKEHOLDER NEEDS
• Continuously advocate for Journeys / Platforms and other Hive stakeholders, translating their feedback into the unified backlog for the Hive.
• Build transparent relationships with Journeys to ensure each domain’s objectives are reflected in the platform’s evolution.
• UNIFIED BACKLOG OWNERSHIP
• Maintain a single backlog that captures stream-aligned journey roadmaps, business-driven features, technical enablers, and compliance / risk work.
• Balance urgent demands against strategic investments, reflecting the right mix of short-term wins and long-term capabilities.
• VALUE-DRIVEN DELIVERY & COMMUNICATION
• Provide real-time visibility into backlog status, upcoming releases, and risk items through lifecycle tools like Clarity, Azure DevOps (ADO), and Confluence.
• Host regular reviews showcasing platform increments (e.g., new integrations, improved APIs), inviting cross-domain feedback to refine direction.
• FOSTER CROSS-DOMAIN AND CROSS-HIVE SYNERGY
• Identify reusable platform capabilities that reduce duplication and accelerate outcomes across multiple hives.
• Collaborate with engineering lead to avoid siloed development and ensure a consistent user experience where platform services are leveraged.
• PROCESSES
• ADOPT & EMBED ESDLC (ENTERPRISE SOFTWARE DELIVERY LIFECYCLE) STANDARDS – Ensure all platform lifecycles align with ESDLC and organisational governance frameworks.
• Reference the eSDLC PO R&R document where appropriate, reinforcing best practices for backlog management, quality gates, and audit readiness.
• CHAMPION BIG ROOM PLANNING & DIRECTIONAL SCRUMS
• Actively participate in quarterly and directional planning sessions, enabling squads, chapters, and domain stakeholders to align on objectives.
• Encourage open dialogue, autonomy, and continuous improvement, using these forums to address dependencies and realign priorities swiftly.
• DEVOPS & CONTINUOUS PROCESS OPTIMISATION
• Drive adoption of DevOps practices (CI / CD pipelines, automated testing), ensuring fast, reliable releases with minimal manual overhead.
• Collect feedback from squads, domain leads, and external partners, feeding into retrospective loops and iterative improvements.
• REGULATORY & SECURITY INTEGRATION
• Embed secure-by-design, privacy-by-design principles from the earliest phases of solutioning collaborating with Architects.
• Maintain audit trails and compliance documentation, minimising rework or bureaucratic bottlenecks while staying fully audit ready.
• SKILLS AND EXPERIENCE
• PEOPLE & TALENT
• LEAD & EMPOWER SQUADS
• Nurture a psychologically safe environment, empowering squads to self-organise, innovate, and experiment with new approaches—within strategic guardrails.
• Provide squads with clarity on how their work contributes to the platform’s long-term goals, promoting autonomy and accountability.
• CHAPTER COLLABORATION & CAPABILITY BUILDING
• Work with Chapter Leads (Engineering, Architecture, QA, etc.) to align skill development with platform needs, ensuring squads are well-equipped to handle complexity.
• Advocate continuous learning, offering workshops or training on modern platform tech (e.g., APIs, cloud infrastructure, security frameworks).
• AGILE MINDSET & TEAM CULTURE
• Reward collaboration, transparency, and constructive debate, dissuading micromanagement or command-and-control behaviours.
• Cultivate communities of practice where domain experts, squad members, and chapter leads exchange best practices and lessons learned.
• RISK MANAGEMENT
• INTEGRATED RISK OVERSIGHT
• Continuously incorporate operational, security, and regulatory risk items into the backlog.
• Proactively escalate major risks (e.g. compliance blockers, infrastructure vulnerabilities) to domain leads, ensuring swift mitigation.
• TECHNICAL DEBT & LEGACY TRANSFORMATION
• Emphasise regular refactoring, legacy system modernisation, and architectural upgrades that keep the platform robust over time.
• Prevent “feature factory” mindsets by consistently valuing behind-the-scenes improvements that enable future velocity.
• CROSS-DOMAIN IMPEDIMENT RESOLUTION
• Identify and clear systemic blockers that hinder squads across multiple domains.
• Coordinate with Chapter Lead and Engineering Leads to address critical performance or architectural issues, maintaining platform stability.
• REGULATORY ADHERENCE & AUDIT READINESS
• Keep the platform fully audit-ready, with clear documentation mapping backlog items to compliance requirements (e.g., privacy, data residency).
• Collaborate with risk / compliance officers to stay abreast of evolving regulations, proactively adjusting the platform roadmap.
• QUALIFICATIONS
• Bachelor’s degree in technology, Computer Science, or a related field (or equivalent experience).
• Overall 15+ years of experience with a minimum 5 years of digital product design / engineering senior leadership experience
• Demonstrable track record of delivering and scaling shared platform capabilities.
• Deep familiarity with agile product management at scale, having guided squads across various technical, compliance, and stakeholder landscapes.
• Demonstrable leadership experience in leading high quality digital product owners
• Experience of Client Notification domains
• About Standard Chartered

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

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What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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