客户支持专员
Location | 地点 : Iskandar Puteri, Johor
About the Role | 关于职位
Join Startek Malaysia as a Customer Support Representative We welcome fresh graduates with SPM or UEC qualifications. Only basic English is required, and Cantonese speaking ability is considered a valuable skill. This is a contract-based position in a friendly, fast-paced team environment.
加入 Startek Malaysia 担任客户支持代表我们欢迎持有 SPM 或 UEC 文凭 的应届毕业生加入。
只需基本英文能力,如会说粤语,将被视为一项有价值的技能。
此职位为合约制,团队氛围友善,节奏快但支持性强。
Your Responsibilities | 你的职责 :
- Provide customer service via phone, email, and chat 通过电话、电邮和聊天平台提供客户服务
- Handle and resolve customer issues efficiently 有效处理并解决客户问题
- Collaborate with team members 与团队成员协作配合
- Continuously learn and improve service skills 持续学习、提升服务技巧
What We Look For | 我们希望你具备 :
Basic English communication skills 基本英文沟通能力Ability to read Traditional Mandarin 繁体中文阅读能力Can type using pinyin and basic computer tools 会使用拼音及基本电脑输入Mandarin fluency (spoken and written) 中文流利(听说读写)Ability to speak Cantonese is considered a valuable skill 如会说粤语,将被视为一项有价值的语言技能SPM or UEC academic qualification 拥有 SPM 或 UEC 学历Friendly personality and eagerness to learn 个性友善、乐于学习、态度积极能轮班,并在周末或假期工作 Willingness to work shifts and on weekends / public holidays"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."
What You Get | 我们提供 :
Competitive salary 有竞争力的薪资Full training and onboarding 完整培训与上岗指导Career growth opportunities 职业成长发展机会Supportive team and work culture 支持性强的团队与企业文化Work-life balance & wellness programs 工作与生活平衡及员工福利计划Joining Bonus up to RM5,000 高达RM5,000的入职奖金