Partner Success Associate

Job Description

As the Partner Success Associate, you will support the onboarding, enablement, growth and retention of CloudCarib's partner relationships. You will act as a point of contact, coordinate between internal teams and partner organizations, help drive partner-led revenue, align partner activities to outcomes, monitor partner health, and ensure partners deliver on mutual goals. You'll help build a strong, scalable partner ecosystem in the region.

Key Result Areas

• Assist with the onboarding of new partners : coordinate training, documentation, enablement sessions, system access, and initial business planning.
• Serve as a liaison between partners and internal teams (sales, marketing, solutions, service delivery) to ensure partner needs are addressed and escalations are managed.
• Monitor partner performance metrics (e.g., revenue contribution, pipeline, opportunity conversion, satisfaction) and prepare regular partner health reports, dashboards and business reviews.
• Support the development of partner business plans, joint marketing initiatives, co-selling opportunities and enablement campaigns to drive partner growth.
• Work with service delivery to ensure partners and their customers receive high-quality service (escalation paths, SLA monitoring, feedback loops).
• Maintain accurate partner data and records (Partner Portal / Sales Force Sync).
• Coordinate partner communications : newsletters, product updates, partner portal content, training events, webinars.
• Uphold CloudCarib's values around customer / partner focus, professionalism, agility and continuous improvement.

Problem Solving & Complexity

The Partner Success Associate is expected to participate in problem solving activities as it relates to the Partner Success and Sales Department. This includes developing ideas for new Partner Success initiatives and strategic thinking to advance current Partner Program.

Knowledge, Skills & Experience

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