Account Management Executive

Overview

IQI Global WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Account Management Executive

IQI is a property and investment company operating and advising in Malaysia, Singapore, Hong Kong, UK, US and Dubai. Founded by a diverse range of partners from the UK, US, Malaysia & Singapore the company is uniquely geared towards offering an extensive range of property and services worldwide.

Responsibilities

• Task Prioritization & Compliance
• Prioritize daily work tasks to achieve set objectives.
• Adhere to Standard Operating Procedures (SOPs) in all operational activities.
• Monitor, report, and review campaign progress, providing weekly / monthly updates to management.
• Client Relationship & Account Management
• Identify and fulfil customer requirements, ensuring timely communication on campaign status and plans.
• Provide advanced account management support, particularly for Tier 1 / Corporate clients.
• Accurately record and maintain all data related to campaign and communication status.
• Develop and maintain positive relationships with potential leads and existing consumers.
• Client Onboarding & Marketing Support
• Execute onboarding processes for new consumers, handling and addressing inquiries.
• Assist overseas clients by liaising with the internal teams during onboarding and marketing campaign execution.
• Reporting & Performance Tracking
• Provide recurring reports to customers on campaign performance.
• Follow up with consumers on their campaign listing performance and share updated campaign plans as needed.
• Conduct cold / warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook / Company Websites) before forwarding them to the company internal system.
• Ensure accuracy of buyer lead information before distribution to clients.
• Contract & Renewal Management
• Proactively discuss renewal opportunities with existing consumers before contract expiration.
• Maintain strong consumer relationships through new contract agreements.

Education Qualifications & Certificates

Work Experience

Required :

Preferred :

Skills, Knowledge & Abilities

1. Software

2. Communication

3. People Management

Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China.

Benefits

Seniority level

Employment type

Job function

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