IT Application Support

Job Responsibilities

• Design and develop SSRS reports and business intelligence dashboards that meet business requirements, ensuring they are accurate, clear, and visually engaging.
• Write efficient SQL queries and stored procedures to extract relevant data, optimizing performance and retrieval speed.
• Customize and configure the ERP system to align with specific business needs and user expectations.
• Gather requirements, perform data migration, and handle data cleaning, transformation, and validation from existing BI systems and Excel to Power BI.
• Support users with inquiries and troubleshoot issues related to Power BI.
• Develop and test Niix backup solutions to automate workflows and improve system efficiency.
• Work closely with users and vendors to define roles and functionalities for the SCP project.
• Collaborate with users on the SCP project to gather, analyze, and document detailed business and system requirements, ensuring vendor solutions meet both current and future needs.
• Develop custom programs and scripts, and configure ERP applications accordingly.
• Build user-friendly features and interfaces.
• Engage with internal users to understand customization requirements and resolve technical challenges.
• Coordinate with ERP vendors for advanced support, troubleshooting, and issue resolution.
• Provide timely support for end-users experiencing customization or technical issues.
• Deliver technical assistance and training to ERP users.
• Prepare progress updates and maintain documentation of ERP development and processes.
• Ensure all work complies with company policies and industry standards.
• Test and validate customized features to ensure they operate correctly and integrate smoothly.
• Document customizations, configurations, and debugging steps for future reference.
• Deliver training sessions to help users better understand ERP customizations and settings.
• Collaborate with cross-functional teams to maintain consistent ERP performance across departments.
• Debug and fix technical problems, resolving software bugs within the ERP system.
• Manage MES user account creation.
• Provide first-level support for MES-related issues and train operations staff to handle incidents during and after working hours.
• Comply with UWC's Occupational Safety and Health policies and regulations.
• Consistently apply company policies, procedures, and shop floor rules.
• Uphold and maintain 5S practices within the IT Department.
• Perform any other tasks as assigned by the Head of Department.

Job Requirements

Job Type : Full-time

Pay : RM3, RM4,000.00 per month

Benefits :

Application Question(s) :

Work Location : In person