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Assistant Sales and Operation Manager

Assistant Sales and Operation Manager

Talent Switch Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Key Responsibilities :

Leadership and Team Management

  • Lead and oversee the Cluster Sales Manager and Store Managers to ensure the successful execution
  • of sales strategies and operational excellence.
  • Provide strong leadership to retail teams, fostering a culture of performance, accountability, and
  • customer-centricity.
  • Conduct regular on-site visits and meetings with store management teams to assess performance,
  • address challenges, and provide support.
  • Work closely with the Human Resources team to recruit, train, and retain top talent within the retail
  • team.
  • Drive motivation and engagement initiatives to maintain high levels of staff morale and productivity.

Sales Performance & Growth

  • Develop and implement sales strategies to drive revenue growth across all retail locations.
  • Collaborate with the marketing team to create and execute in-store sales initiatives, promotions, and campaigns.
  • Ensure all stores achieve and exceed key performance indicators (KPIs) such as conversion rates, average transaction value, and foot traffic.
  • Monitor competitor activity and market trends to provide insights and recommendations for business development.
  • Lead the sales planning process, including short-, mid-, and long-term strategies to ensure continuous business growth.
  • Analyze sales performance data to identify trends, opportunities, and areas for improvement, and provide actionable recommendations to the management team.
  • Work closely with the finance team to set, review, and adjust sales targets as necessary.

    • Business Expansion & Market Development

  • Collaborate with senior management to identify and evaluate potential new retail locations for expansion.
  • Conduct market research and feasibility studies for new business opportunities.
  • Drive initiatives to enhance customer engagement and loyalty through exceptional service and exclusive shopping experiences.
  • Partner with internal teams to develop brand activation strategies, ensuring alignment with brand positioning.

    • Forecasting, Planning & Budgeting

  • Work closely with the marketing and supply chain teams to forecast sales and inventory needs based on historical data and market trends.
  • Manage sales forecasts, budgets, and expenses to align with financial goals and targets.
  • Develop strategic action plans to mitigate potential risks that could impact sales and profitability.

    • Requirements

  • Bachelors Degree in Business Administration, Retail Management, Marketing, or related field.
  • Minimum 46 years of relevant retail experience, with at least 3 years in a managerial or multi-store leadership role.
  • Proven experience in luxury retail, beauty, cosmetics, or fragrance industry is highly preferred.
  • Demonstrated success in driving sales growth and managing operational efficiency in a multi-store environment.
  • Strong leadership skills with the ability to inspire and manage diverse retail teams.
  • Experience managing Store Managers or similar leadership roles across multiple locations.
  • Ability to motivate teams, resolve conflicts, and maintain high employee morale.
  • Exceptional understanding of retail KPIs, including conversion rate, ATV, UPT, and sales per square foot. Analytical thinker with strong ability to interpret sales data, identify trends, and create action plans.
  • Track record of successfully developing and executing sales strategies to achieve aggressive sales targets.
  • Proven ability to streamline store operations, improve SOPs, and implement operational best practices.
  • Excellent verbal and written communication skills in English and Bahasa Malaysia. Mandarin is a plus.
  • Hands-on experience in developing training programs, onboarding, and upskilling retail staff.
  • Agile and adaptable to a fast-paced, multi-tasking, and ever-evolving retail environment.
  • Willingness to travel to retail locations and perform hands-on involvement on the ground as needed.
    • Buat amaran kerja untuk carian ini

    Assistant Manager Sales • Kuala Lumpur, Kuala Lumpur, Malaysia