IT Admin Ops Support

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About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, whether towards the company, our colleagues or our customers.

Job Description

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.

About The Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services. As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

• Provide accurate & timely delivery of user-ID maintenance based on authorized requests.
• Enable / Reset / Disable IDs within same business day.
• Revoke IDs of leavers as soon as possible & not more than 4-working days.
• Create / Update IDs / entitlements within 5-working days.
• Service turnaround time (SLA) may differ based on criticality of project & / or situational requirements. Write to Requester in advance & agree on extension of SLA if the normal SLA cannot be met due to reasons beyond ID Admin’s control.
• Maintain proper documentations / artefacts for future audit & / or investigation.
• Conduct manual user access review & recertification.
• Provide support for service level review & monthly reporting.
• Provide support for audit deliverables (RFI).
• Provide support for KRCSA & BCM testing.
• Take on projects / assignments as & when required.

Job Requirements

5 years

Benefits and Equal Opportunity

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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