Support Team Leader

Support Team Leader role at The Access Group

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

Why you’ll love this role?

• Lead a remote team of smart, driven support consultants—coaching, developing, and enabling them to do their best work every day.
• Solve real problems fast—keeping customers at the heart of everything, and ensuring issues get handled with care and urgency.
• Bring clarity to chaos—balancing shifting priorities while maintaining high standards across performance, quality, and service.
• Be a voice for the customer—working cross-functionally to champion improvements and highlight where we can be better.
• Lead with purpose—building a culture of accountability, resilience, and continuous improvement.

What you’ll be doing?

Who you are?

The Access Group is one of the largest UK‑headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid‑size organisations in commercial and non‑profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.

Location : Kuala Lumpur, Federal Territory, Malaysia

Employment type : Full‑time

Seniority level : Not Applicable

Job function : Accounting / Auditing and Manufacturing

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