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Online Customer Service
Private AdvertiserKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanFestival Ang Pao(RM50-RM300) Year-end bonus.(13th Salary) Outpatient & dental allowances.(RM500) Transportation allowance & full attendance bonus.(RM500) 向潜在客户和新客户提供介绍性信息,例如产品手册说明 处理客户投诉并协助解决产品或服务相关问题 通过电话、网页聊天或电子邮件与客户进行后续跟进,确认其对所购买产品或服务是否满意 访问数据库以检索客户账户信息 向客户推荐可能对其有益的其他产品或服务 在必要时将客户的疑问和问题上报处理 在每次联系后更新客户记录 Handling customer complaints and troubleshooting issues with products or services Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received Accessing databases to retrieve account information for customers Letting customers know about additional products or services that might benefit them Escalating queries and concerns when necessary Updating customer records following each contact Staying up to date on the latest products and services an organization provides 有良好的沟通能力与服务意识,打字速度快。 中英文流利。 有客服及行业相关经验者优先。 Proficiency in both Chinese and English. Prior experience in customer service or related industries is preferred. Immediate availability is an advantage.
Benefits 福利待遇 :
- 年假(12天数,每年增加1天)
- 节日红包(RM50-RM300)
- 年终奖金(13th Salary)
- 门诊补贴 & 牙医补贴(RM500)
交通补贴 & 全勤奖金(RM500)
Annual Leave(12 Days,Every year +1 day)
Responsibilities 岗位职责 :
持续了解公司最新的产品和服务信息
Providing introductory information, such as a product manual explanation, to prospective and new customers
Requirements 岗位要求 :
即可能上岗为佳。
Good communication skills and strong service awareness; fast typing speed.
Buat amaran kerja untuk carian ini
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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