Business Systems Analytics - AVP

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Overview

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Role

The Digital Transformation team drives strategic initiatives for our branches, contact center and RM-Assisted channels. The role and responsibility of the Product Owner for CRUISE is to :

• Assume the role of digital Product Owner (PO) for designated projects and system enhancements for CRUISE.
• To lead and contribute to the execution of digital transformation strategy and roadmap by actively engaging in branch and contact center capability build projects.
• Oversees and support all systems-related initiatives relevant to Digital Branches, with the intention to improve our processes that will help to increase sales staff productivity, automated and straight-through, and to transform customers' banking experience with us.
• Partner business leads, technology project managers and external vendors (where required) to deliver the digital agenda within scope, timeline and budget.
• Liaises with business users, stakeholders and / or external parties to define requirements and designs. Accountable for end-to-end business requirement gathering and definition.
• Maintain the product backlog using inputs from stakeholders, responsible for building, editing, and maintaining of the team backlog encompassing all epics, user stories, features and defects.
• Manage relationships and communicate clearly with key stakeholders on project status, key risks, and issues.
• Responsible for the development of business requirements, business case, including user acceptance testing, change management, training, communications as well as redefining business processes and driving the target operating model design.
• Manage the system issues escalated by Branches, Contact Centre, CLF - Telemarketing, Anti-Fraud etc. to ensure timely resolution.
• Minimum 5 years of experience doing business / system analysis, requirements gathering and testing management (UAT) skill. Having CRM knowledge and skill is an advantage.
• Solid project management, business analysis, change management and facilitation skills.
• Strong user centric mindset in designing processes and solutions.
• Ability to work & coordinate cross functionally and with people of all levels.
• Proven ability to perform under a high pressure and dynamic environment.
• Experienced in managing and balancing the needs of business and IT.
• Excellent listening and communication skills
• Independent, self-motivated with high drive, initiative, and commitment to work as a team.
• Technology-savvy, demonstrating strong understanding of technology and proven track-record of effectively articulating value to business units.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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