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customer service
FURAIHA LEGACY SDN BHDBatu Caves, Selangor, Malaysia16 jam yang lalu
Penerangan pekerjaanRespond to customer inquiries via social media, selling platform, phone, email, chat or in person in a timely and professional manner Handle complaints, provide appropriate solutions and follow up to ensure resolution Maintain a deep understanding of company products, services and policies Accurately document customer interaction and update relevant records Collaborate with internal department to resolve customer issues Support team goals and contribute to a positive team environment Participate in training and development programs to improve knowledge and service skills Adhere to performance metrics, quality standards and company procedures Cell phone reimbursement Maternity leave Meal provided Opportunities for promotion Professional development 25% (Required)
Qualification / Requirement :
- Diploma / Degree or related creative certificate in the field
- Experience in Customer Service : 1 – 2 year (preferred)
- Strong customer-first mindset and passion for service excellence
- Empathy, patience ad active listening skills
- Ability to remain calm and professional under pressure
- Integrity, accountability and a positive attitude
- Team Player with collaborative spirit
- Able to speak in English & Bahasa Melayu
- Highly discipline, responsible, good in communication and strong team player with a positive attitude
- Ability to commute / relocate to : Batu Caves
Key Responsibilities :
Job Types : Full-time, Fresh graduate
Pay : RM1, RM2,800.00 per month
Benefits :
Willingness to travel :
Work Location : In person
Expected Start Date : 09 / 29 / 2025
Buat amaran kerja untuk carian ini
Customer Service • Batu Caves, Selangor, Malaysia