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Front Desk Receptionist / Customer Service Assistant

SOMA WELLNESSKuala Lumpur, Kuala Lumpur, Malaysia

15 hari lalu

Penerangan pekerjaan

Front Desk Receptionist / Customer Service Assistant

SOMA WELLNESS is seeking a professional, service-oriented, and client-focused Front Desk Receptionist / Customer Service Assistant to join our team. In this full-time role, you will serve as the first point of contact for our clients, delivering exceptional customer service, handling administrative duties, and supporting smooth daily operations. You will play a vital role in creating a welcoming, professional, and organized front-of-house environment that reflects our commitment to excellence.

Responsibilities

Greet and welcome clients and visitors, ensuring a professional and positive first impression
Manage appointment bookings (walk-in, phone, and online) accurately and efficiently
Provide clear and accurate information regarding services, promotions, and therapist availability
Handle customer inquiries, feedback, and complaints with professionalism and courtesy
Respond to phone calls, emails, and other inquiries, directing them appropriately when required
Provide administrative support including filing, photocopying, and data entry
Maintain a clean, tidy, and professional reception area
Assist with handling payments, including cash, credit / debit cards, and other financial transactions
Stay updated on SOMA WELLNESS services, promotions, and policies to assist clients effectively

Administrative & Operational Support

Accurately process all payment transactions (cash, credit / debit card, e-wallets)

Maintain and update client records, tracking preferences to enhance service delivery

Prepare and submit daily reports in compliance with SOPs

Open and close the centre according to the duty roster, ensuring operational readiness and security procedures are followed

Carry out additional administrative and operational duties as assigned by management

Coordination & Team Communication

Coordinate with massage therapists to ensure smooth workflow and minimize client waiting times

Communicate effectively with team members to manage daily schedules and promptly resolve operational issues

Ensure the cleanliness, organization, and professional appearance of the reception, waiting area, and overall outlet space

Qualifications

Previous experience in customer service or administrative roles, preferably in wellness, healthcare, or hospitality

Excellent communication and interpersonal skills with a professional and courteous demeanor

Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment

Proficiency in Microsoft Office and standard office equipment

Detail-oriented, professional, and client-focused attitude

Fluency in English and Bahasa Malaysia (spoken and written)

What We Offer

Competitive salary and benefits package

Ongoing training and professional development opportunities

Supportive, positive work environment focused on teamwork and work-life balance

Working Hours

6 working days per week

Shift-based schedule (morning and evening shifts)

Willingness to work in Klang Valley, Johor Bahru, Ipoh, and Penang (multiple branches)

Salary & Benefits

Basic Salary : RM2,500 – RM3,000 (commensurate with experience)

Attendance Allowance (upon confirmation)

Commission opportunities available upon promotion to senior levels

About Us

SOMA WELLNESS is a leading wellness center dedicated to providing holistic services that empower clients to achieve their health and wellness goals. Our mission is to deliver exceptional service in a nurturing environment, guided by professionalism, innovation, and care.

Join us and become part of the SOMA WELLNESS family. Apply today to advance your career in a rewarding and dynamic industry.

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Front Desk • Kuala Lumpur, Kuala Lumpur, Malaysia