Requirements : Requirements :
- 1 year experience in customer service
- Proven experience in the cleaning industry (It’s a MUST)
- Experienced in coordinating cleaners and managing bookings, handling emails and phone calls, giving cleaning estimations, communicating with clients
- Must be able to speak fluently in English
- Must be able to work night shift
- Highly organized and detailed-oriented
- Experience as cleaner is added advantage
- Strong communication skills with a client-focused approach
- Ability to handle urgent tasks efficiently and adapt to dynamic workflows
- Independent and able to work with minimal supervision
- Previous experience in the cleaning or related industry is a plus.
- Experience in managing social media content and utilise Canva for editing will be an advantage
Notes :
The client will give 1 week trial for the selected candidate, before offering the job.
Remuneration packages :
Salary : RM3,000 per month (statutory contributions are not applicable)
Working Days : Monday to Friday (5-day work week)
Working Hours : 8 : 00 AM to 4 : 00 PM (Vancouver PST) / 11 : 00 PM to 7 : 00 AM (MYT)
Scopes :
Our client is a dynamic start-up specializing in residential and commercial cleaning services. They pride themselves on offering tailored solutions, whether it's a regular cleaning, deep cleaning, or assistance with moving.
Position : Scheduler
Location : Fully Remote
Responsibilities :
Manage and adjust cleaner schedules using Launch27 and WhatsAppCommunicate with clients to confirm appointments, address inquiries, and provide exceptional customer serviceAnswer calls via JustCallPrepare and send quote estimates using the L27 systemFollow up with clients on pending quotes or revisionsCoordinate any changes or adjustments to the schedule in real timeCommunicate job details, updates, and changes to cleaners through WhatsAppLiaise with clients regarding job timing, availability, and special requirementsMaintain accurate records of schedules, client preferences, and cleaner assignmentsAny ad-hoc tasks assigned by the supervisorExperience Required : Min 1 Year / s