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Information Technology Support Engineer

Information Technology Support Engineer

LenovoKuala Lumpur, Kuala Lumpur, Malaysia
18 jam yang lalu
Penerangan pekerjaan

Overview

Join our team to deliver frontline IT support and assist with enterprise database operations . You’ll support employees with hardware / software issues, maintain systems, and help manage Oracle, MySQL, Milvus, and Elasticsearch databases (monitoring, backup / restore, patching, and permissions).

What you’ll do

  • Maintain servers, assets & IT compliance
  • Support database operations with scripting (Shell / Python)
  • Contribute to automation & knowledge base

What we’re looking for

  • Degree in Computer Science or related field
  • OS & network fundamentals (Windows / macOS, TCP / IP)
  • Basic knowledge of Oracle / MySQL / Milvus / Elasticsearch
  • Experience in backup & recovery
  • Mandarin fluency, ITIL, scripting, or database certifications a plus

    • Key Responsibilities

  • 1. User Support

    • Resolve employee endpoint issues per SOPs (hardware failures / software installation / account access)

  • Deploy and configure office equipment (Windows / macOS / mobile devices)
  • Respond to service desk tickets within 20 minutes (initial response)
  • 2. System Maintenance

    • Perform basic server health checks (CPU / memory / disk space)

  • Assist in patch deployment and backup operations (following change management processes)
  • 3. Process Execution

    • Document and escalate incidents per established procedures

  • Update knowledge base articles (FAQs / solution repository)
  • Execute security compliance tasks (password policy enforcement / antivirus scans)
  • 4. Database Operations Support (Oracle / MySQL / Milvus / Elasticsearch)

    • Independently operate and maintain Oracle, MySQL, Milvus, and Elasticsearch clusters, including advanced monitoring, patching, backup / restore, migration and user permission management

  • Help maintain and develop automation scripts related to these database operational tasks (Shell, Python)
  • Implement and enforce database security policies, perform user permission audits, and ensure compliance with corporate standards
  • Participate in the compilation of database questionnaires and other related materials (FAQ)

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • IT Services and IT Consulting

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    Buat amaran kerja untuk carian ini

    Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia