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Debt Collector

Debt Collector

HTC Global ServicesGeorge Town, Penang, Malaysia
14 hari lalu
Penerangan pekerjaan

Overview

Senior Consultant - TCMG at HTC Global Services

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Key Responsibilities

  • Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications.
  • Enforcing policies and procedures related to payment, cancellation, and suspension / termination of customer services.
  • Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms / procedures, payment histories, statements of account, among others.
  • Monitoring and maintaining accounts within the assigned territory which includes the performance of reconciliations and adjustments.
  • Working with other business teams including but not limited to Sales, Order Management, and Client Services to solve customer issues that could hinder payment.
  • Noting and reporting customer status through account reviews, account notes, and meetings with various business stakeholders.
  • Assisting in the maintenance of customer contact information.
  • Assist in mutual support and knowledge sharing of the global Credit and Collections team.
  • Performing other related tasks as required.

Qualifications

  • At least a Bachelor's degree in any field or relevant discipline.
  • Preferably with 3-5 years of experience in Collections, Customer Service, or Billing experience in a Business-to-Business (B2B) environment
  • Candidates must have excellent verbal and written English communication, with a strong ability to work in global teams.
  • Excellent problem-solving skills, strong attention to detail, and goal orientation are competencies critical to the success of this role.
  • Commitment to excellent customer service
  • Ability to prioritize and manage multiple responsibilities and meet deadlines
  • Basic knowledge of MS Office Suite including Excel a plus
  • Must be flexible to work as per the business requirements

    • Details

    Seniority level : Associate

    Employment type : Contract

    Job function : Customer Service

    Industries : IT Services and IT Consulting

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    Collector • George Town, Penang, Malaysia