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Reservation Assistant

Reservation Assistant

ROYALE CHULAN SEREMBANSeremban, Negeri Sembilan, Malaysia
9 hari lalu
Penerangan pekerjaan

Key Duties and Responsibilities

Reservations Handling

  • Respond promptly and professionally to reservation inquiries via phone, email, and online platforms.
  • Process reservations, amendments, and cancellations in the IDB System.
  • Ensure accurate input of guest details, billing information, and special requests.
  • Confirm reservations and communicate clearly with guests.

Guest Relations & Service

  • Provide courteous assistance to guests with inquiries on room types, rates, promotions, and packages.
  • Promote upselling opportunities (room upgrades, hotel services, F&B promotions).
  • Liaise with guests regarding special arrangements (e.g., early check-in, late check-out, group bookings).
  • Handle complaints or issues tactfully and escalate to the supervisor if necessary.

    • Coordination & Communication

  • Work closely with Front Office, Sales, and Housekeeping to ensure smooth guest arrivals and room readiness.
  • Assist in managing group reservations and ensure proper coordination with relevant departments.
  • Maintain effective communication to support a seamless guest experience.

    • Administration & Reporting

  • Maintain accurate records of reservations and cancellations.
  • Prepare daily, weekly, and monthly reservation reports.
  • Monitor booking trends and report unusual patterns or discrepancies.
  • Support the Reservations Supervisor in achieving occupancy and revenue targets.
    • Buat amaran kerja untuk carian ini

    Assistant • Seremban, Negeri Sembilan, Malaysia

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