Assistant Store Manager I ZARA

Overview

Talent Acquisition Partner at Alfuttaim Group. An established fashion group that operates stores for top fashion brands and is seeking top talents who adore fashion and thrive in a high-energy environment to be part of the team. Section Manager is responsible for consistent operational excellence in the store, supporting the Store Manager to achieve sales targets and P&L responsibility while ensuring brand compliance. This role creates a working environment that reflects brand values, teamwork and exceptional customer service. What you will do

Sales Lead by example in customer service, greet customers and provide assistance; ensure standards reflect a strong image for our brands and company. Review and analyze sales figures to identify opportunities to develop and drive sales performance at department and business unit level. Challenge the team to improve performance using relevant retail metrics. Engage with relevant department colleagues to enlist support for local opportunities that deliver sales growth for the store. Analyze competition and identify opportunities to exploit at store level. Understand customers and coach the team to drive conversion, average basket, UPT and maximize sales. Plan monthly and daily store cover based on sales trends and hours / days. Commercial & Visual Deliver store standards and implement events with commercial impact. Ensure product presentation aligns with brand guidelines and launches. Highlight merchandise through Visual Merchandising to raise customer awareness of different lines. Benchmark standards with peer stores and competitors to create an aspirational shopping environment in line with brand principles. Stock Management Follow SOPs for stock management, including shipment receiving, cycle counts, inter-store transfers, returns, and shop floor communications. Coordinate with OPS, Commercial and Merchandiser teams to ensure replenishment of best sellers. Review top and bottom selling lines with the store manager to maximize sales opportunities. Identify risk areas in stock processes and initiate corrective actions. Service Model and drive service excellence; respond to customer inquiries and complaints with a focus on satisfaction. Ensure effective replenishment in line with company standards. Solicit and act on customer feedback to drive improvements in service standards. Drive daily service standards through observations and coaching; ensure staff complete required service training. Service Measurements Analyze Mystery Shop reports to identify improvement opportunities and drive action plans; understand store themes at BU level and challenge teams to improve. Regularly recognize excellent service in-store with clear communication. Standards Compliance Ensure adequate store resources and that employees are knowledgeable and trained on compliance issues and SOPs. Implement self-audit / review processes and action plans with the broader management team to ensure outcomes are delivered. Health & Safety Provide a safe, legally compliant store environment; conduct regular reviews with Health and Safety officer to identify risks and implement action plans. Ensure store maintenance issues are reported and resolved quickly to company standards. Regularly review cleaning contractor performance against brand specifications. Duty Management Ensure section managers are trained to carry out duty manager and key holder roles and manage major incidents competently. Loss & Prevention Ensure employees adhere to cash management procedures and maintain high integrity in security practices. Conduct routine checks on stockroom and shop floor; monitor for irregularities and potential theft. People People policies and Processes Implement company policies for managing absence, leave, disciplinary issues; support the management team. Understand HR policies to drive improvements in employee behavior and outcomes. Voice of Employee Engage with employees regularly to build a strong working partnership and promote good communication. Performance Development (PDR) Collaborate with Store Manager and HRBP to ensure staff complete required trainings; participate in performance reviews. Costs Control Profitability Use FTE efficiently and maintain productivity in line with targets; drive shrinkage reduction through stock and people process controls. Develop cost improvement actions to drive store profitability. What equips you for the role Minimum of 8 years of relevant experience in fashion retail operations in a managerial position with a successful track record. Strong people management, interpersonal skills, and service orientation. Motivated and able to work toward targets and KPIs. Experience with and passion for fashion brands. Commercial acumen; excellent communication and interpersonal skills. Willing to work according to retail operation hours and on public holidays. Proficient in Microsoft Office and internet savvy. Seniority level Mid-Senior level Employment type Full-time Job function Retail Note : This description reflects the job content from the provided posting and has been refined for clarity and structure.

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