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Sr. Manager, Training & Quality

Sr. Manager, Training & Quality

ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Sr. Manager, Training & Quality at Concentrix

Responsibilities

  • Responsible for managing team of QMs & Training Managers
  • Front end client meetings and reviews
  • Ensure Top 2 boxes on Client VOC
  • Data analysis and making designated reports / decks
  • Client & stakeholder management
  • Communication to heighten awareness and focusing on importance of positive customer experience
  • Making recommendations and driving improvement
  • Ensuring that internal policies, procedures, and compliance regulations are being followed
  • Drive CNX digital training strategy
  • Focus on Speed to readiness of New Hires

Location

MYS Kuala Lumpur Nu Tower 2

Language Requirements

Time Type

Full time

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Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • Job function

  • Human Resources
  • Industries

  • IT Services and IT Consulting
  • #J-18808-Ljbffr

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