Customer Care Specialist (Remote)
De Wit Immigration LawGelang Patah, Johor, Malaysia30+ hari lalu
Penerangan pekerjaanAct as the first point of contact for prospective and current clients, providing a welcoming and professional experience. Manage incoming calls, emails, and inquiries, ensuring timely and accurate responses. Coordinate attorney consultations, client meetings, and internal appointments. Gather detailed information from prospective clients about their immigration needs. Conduct preliminary eligibility assessments using firm-provided tools and guidelines. Clearly communicate the firm’s services, processes, and value to prospective clients. Prepare and send representation agreements and follow up on unsigned agreements. Track and manage follow-ups to ensure leads move smoothly through the sales pipeline. Maintain accurate, up-to-date information in the CRM system for leads and clients. Monitor the sales pipeline, manage reminders, and ensure timely follow-up on all prospects. Collaborate with attorneys and the managing attorney to support business development initiatives. Prepare and send invoices to new and existing clients. Assist clients with billing inquiries and payment-related issues. Coordinate with internal team members to resolve billing discrepancies quickly and professionally. Support marketing initiatives, such as client outreach campaigns, event coordination, and referral partner communications. Assist with tracking and reporting on marketing metrics and pipeline performance. Fluent in English and Spanish (spoken and written). Strong interpersonal and communication skills, with a focus on customer service. Organized and detail-oriented, with excellent time-management skills. Comfort with technology, including CRMs and scheduling tools. Prior experience in customer service, sales, or intake roles strongly preferred. Bachelor’s or associate’s degree helpful but not required. Competitive compensation. Opportunities for professional growth and development. Collaborative, supportive team environment.
About the Role
We are seeking a proactive and people-oriented Intake and Customer Care Specialist to manage our client experience from the very first interaction. This role combines client intake, sales support, and customer service, ensuring prospective and current clients receive excellent care while our attorneys focus on delivering exceptional legal work.
Your responsibilities will focus on reception and scheduling, intake and sales, pipeline management, and supporting internal marketing and growth initiatives. You will also assist clients with billing-related questions and support smooth internal operations.
This is a remote, nearshore position, limited to candidates located in Latin America, with a strong preference for Central America.
About Our Firm
We are a Miami-based business immigration law firm with an excellent reputation and a focus on business immigration and federal immigration litigation.
Our hybrid team includes members in Miami, Latin America, and Europe.
Our values :
- Quality over quantity : we are a low-volume firm providing exceptional client service.
- Impeccable work : we aim to raise the bar for quality practice in business immigration law.
- Innovation-driven : we leverage technology to streamline processes and enhance client experience.
- Ownership and results : we empower our team to grow through initiative and accountability.
Key Responsibilities
Reception & Scheduling
Client Intake & Sales
Sales Support & CRM Management
Billing & Client Support
Internal Marketing & Growth Support
Qualifications
Benefits
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Specialist • Gelang Patah, Johor, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
TRUSTYTECH PTE. LTD. - Customer Success / Onboarding Specialist
TRUSTYTECH PTE. LTD.D18 Tampines, Pasir Ris, SG Full-time | Singapore | Small startup team.We’re a growing SaaS startup building a cloud system for service businesses.We’re now expanding our local team and looking for someone who enjoys working ...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Customer Support Specialist
CARGO COMMUNITY NETWORK PTE LTDD05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG Perform first level customer support for CCN suite of product and services as part of a team.Support channels include email, phone call, and chatbot, and managed via a ticketing system.Work with CC...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Customer Care Associate (Healthcare, Call Centre)
ALWAYSHIRED PTE. LTD.Islandwide, SG Our client are looking for a passionate and customer-oriented individual to join our healthcare contact centre team.As a Customer Support Associate, you will be the first point of contact for patie...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Customer Service Specialist
FULL SMART TECHNOLOGY PTE. LTD.D14 Geylang, Eunos, SG Job Description & Requirements.Provide first level of support and customer service.Provide quality customer service to customers over the phone or email.
Require to listen, probe to clarify and ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
COMFORTDELGRO ENGINEERING PTE. LTD. - Customer Care Specialist
COMFORTDELGRO ENGINEERING PTE. LTD.D20 Bishan, Ang Mo Kio, SG We're Hiring : Automotive Service Advisor.Are you passionate about cars and customer service? Join our dynamic team and be the bridge between technical excellence and customer satisfaction!.Handle c...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Customer Care Specialist
COMFORTDELGRO ENGINEERING PTE. LTD.D20 Bishan, Ang Mo Kio, SG We're Hiring : Automotive Service Advisor.Are you passionate about cars and customer service? Join our dynamic team and be the bridge between technical excellence and customer satisfaction!.Handle c...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
CUSTOMER SERVICE SPECIALIST
SJ 1 PTE. LTD.Islandwide, SG Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.To manage the company customer service, consultants and beauticians.
To manage day-to-day outlet sales and operatio...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Customer Service Specialist
CASA CONCETTO PTE. LTD.D14 Geylang, Eunos, SG You'll be the frontline and brand ambassador for Casa Conctto.Join us in providing exceptional customer service, building lasting relationships, and promoting our brand.
Your role is crucial in crea...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
CUSTOMER SERVICE SPECIALIST - HT 1 PTE. LTD.
HT 1 PTE. LTD.Islandwide, SG Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.To manage the company customer service, consultants and beauticians.
To manage day-to-day outlet sales and operatio...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
- Dinaikkan pangkat
CUSTOMER SERVICE SPECIALIST
HT 1 PTE. LTD.Islandwide, SG Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.To manage the company customer service, consultants and beauticians.
To manage day-to-day outlet sales and operatio...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
- Dinaikkan pangkat
Customer Care Executive
ALLIED SEARCH PTE. LTD.D11 Novena, Thomson, Watten Estate, SG Competitive Remuneration Package.Career Opportunity in Healthcare.As a Customer Care Executive, you will be responsible for the following duties : .
Assist in carrying out administrative work in the d...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Customer Success / Onboarding Specialist
TRUSTYTECH PTE. LTD.D18 Tampines, Pasir Ris, SG Full-time | Singapore | Small startup team.We’re a growing SaaS startup building a cloud system for service businesses.We’re now expanding our local team and looking for someone who enjoys working ...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Customer Support Specialist
BULLIONSTAR PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG As the monetary system decays under debt, inflation and irresponsible governance, our mission at BullionStar is to return Gold & Silver to its rightful place as money.Having established our pre...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Insurance Specialist
J.S.FD12 Balestier, Serangoon, Toa Payoh, SG Assess a client's needs, analyze their risk profile, and advise them on appropriate insurance coverage.Research various insurance products, negotiate terms and premiums with insurers, and customize...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Customer Care Specialist - COMFORTDELGRO ENGINEERING PTE. LTD.
COMFORTDELGRO ENGINEERING PTE. LTD.D20 Bishan, Ang Mo Kio, SG We're Hiring : Automotive Service Advisor.Are you passionate about cars and customer service? Join our dynamic team and be the bridge between technical excellence and customer satisfaction!.Handle c...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
CUSTOMER SERVICE SPECIALIST
SJ 4 PTE. LTD.Islandwide, SG Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.To manage the company customer service, consultants and beauticians.
To manage day-to-day outlet sales and operatio...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Customer Success / Onboarding Specialist - TRUSTYTECH PTE. LTD.
TRUSTYTECH PTE. LTD.D18 Tampines, Pasir Ris, SG Full-time | Singapore | Small startup team.We’re a growing SaaS startup building a cloud system for service businesses.We’re now expanding our local team and looking for someone who enjoys working ...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
ALWAYSHIRED PTE. LTD. - Customer Care Associate (Healthcare, Call Centre)
ALWAYSHIRED PTE. LTD.Islandwide, SG Our client are looking for a passionate and customer-oriented individual to join our healthcare contact centre team.As a Customer Support Associate, you will be the first point of contact for patie...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu