Customer Relationship Management Executive

Customer Relationship Management Executive

Overview

Customer Relationship Management Executive role with responsibilities centered on managing customer communications, providing exchange rate information, and maintaining client relationships.

Responsibilities

• Manage customer communication mainly via chat messaging, with occasional phone calls.
• Provide customers with accurate and up-to-date exchange rate information.
• Build and maintain strong relationships with clients to encourage repeat business and trust.
• Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing.
• Ensure transaction statements are prepared and delivered to clients in a timely manner.
• Forward finalized statements from the operations department to clients.
• Work closely with internal teams to ensure smooth and efficient processing of customer transactions.
• Maintain a professional, responsive, and customer-focused approach at all times.

Qualifications

Benefits

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