Head of Operations (Supply Chain & Customer Care)

Arcelik A.S. and Hitachi Global Life Solutions, Inc to manufacture, sell and provide after-sales services of Hitachi branded home appliances including refrigerators, washing machines, vacuum cleaners globally (outside of the Japanese market). Arcelik (a multinational household appliances manufacturer that employs over 50,000 people worldwide and operates in 57 countries, and 45 production facilities with 22 brands such as Beko and Grundig) acquired 60% ownership in the new company while Hitachi Global Life Solutions, Inc., continues as a 40% shareholder of the company.

We are looking for a passionate lead to join Arcelik Hitachi Home Appliances Malaysia Sdn. Bhd. The Head of Operations for Supply Chain & Customer Care is responsible for overseeing end-to-end supply chain functions—from demand planning and procurement to distribution and logistics—while also managing customer care operations. This role is pivotal in ensuring operational efficiency, cost-effectiveness, and high service levels across the organization.

Responsibilities

Demand Planning & Inventory Management

• Develop and execute demand forecasting strategies.
• Collaborate with sales, marketing, and finance to gather market intelligence.
• Optimize inventory levels using techniques like safety stock management and reorder point calculations

Supplier & Service Provider Management

Distribution & Logistics Operations

Budget Control

Team Leadership & Development

Qualifications

Arcelik Hitachi Home Appliances - We\'re an equal opportunity employer. All applicants will be considered for employment without attention to race, gender, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender identity and expression, marital status or political opinion

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