Operations Coordinator

OIA Global Since its founding in 1988, OIA Global has grown into a $1 billion world-class logistics and packaging company that employs over 1,200 professionals in 28 countries. Our knowledge, solution design experience, and installed infrastructure give our customers the confidence and capability to extend their supply chains from emerging production areas to key commercial markets.

Job title : Operations Coordinator

Location : Penang, Malaysia

Department : Operations – Logistics

Reports to : Operations Manager

Summary :

The Operations Coordinator is responsible for ensuring smooth and efficient coordination of air and sea freight shipments. This role requires excellent organizational and communication skills to process customer orders, arrange transport, and manage customs clearance while maintaining strong relationships with customers and internal teams.

Duties and Responsibilities :

• Ensure timely and accurate handling of cargo, conduct billings input, statement reconciliation and payment / outstanding collection
• Liaise with airlines, ground handling agents, and other service providers to secure cargo space and negotiate rates
• Prepare and process airway bills, shipping documents, and customs clearance paperwork in compliance with regulations
• Resolve customs clearance problems or transportation disruptions
• Ensure adherence to safety and security procedures in the handling and transportation of air cargo
• Maintain accurate records of shipments, expenses, and operational activities for reporting and analysis
• Monitor flight schedules, track shipments, and provide regular updates to customers regarding the status of their cargo
• Contribute to process improvement initiatives and assist in implementing new technologies or systems to enhance efficiency
• Stay informed about industry trends, regulations, and best practices to optimize air freight operations

Required Skills and Abilities :

Physical Requirements :

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.