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Customer Care Representative

Customer Care Representative

SGS (Malaysia) Sdn. BhdKulai, Johor, Malaysia
1 hari lalu
Penerangan pekerjaan
  • Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.
  • Assist reporting manager to ensure smoothen and effective daily operation.
  • Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.
  • Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.
  • Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.
  • Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting.
  • Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
  • Perform any other responsibilities as assigned by your reporting manager and / or Senior Management
  • Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.
  • Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample.

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    Customer Care Representative • Kulai, Johor, Malaysia

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