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Senior Account Manager
CapgeminiKuala Lumpur, Kuala Lumpur, Malaysia14 jam yang lalu
Penerangan pekerjaanCollaborate with practice and delivery teams to craft compelling proposals and strategic deals tailored to client needs. Proactively identify and pursue opportunities to grow business within existing accounts. Develop detailed financial impact models for new business opportunities and contract renewals. Take full ownership of account P&L, ensuring achievement of revenue, margin, and profitability targets. Review and manage contractual documentation including MSAs, MSOWs, and WOs. Operate across various commercial models such as Time & Material (T&M), Staff Augmentation, and Fixed Price engagements. Monitor and report on contractual KPIs at agreed intervals. Maintain accurate records of account performance, forecasts, and key metrics. Prepare impactful PowerPoint presentations and manage complex Excel-based financial models and reports. Provide regular updates through internal financial systems like e-Monitoring. Track and report on opportunity pipelines using sales systems like THOR. Lead and mentor cross-functional teams, promoting a culture of collaboration and continuous improvement. Screen and evaluate candidate profiles to align with client requirements. Conduct performance reviews and annual appraisals to support team development and retention. Ensure optimal resource utilization aligned with project goals and client expectations. 8–12 years of related experience in account management or client-facing managerial roles. Bachelor’s Degree in related fields. Proven success in managing large accounts and driving revenue growth. Strong understanding of financial modeling, contract structures, and commercial frameworks. Excellent communication, negotiation, and presentation skills. Proficiency in tools like Excel, PowerPoint, e-Monitoring, and THOR. Ability to lead cross-functional teams and manage stakeholder expectations effectively. We promote Diversity & Inclusion as we believe diversity of thought fuels excellence and innovation. In Capgemini, you are the architect of your career growth. We equip people in maximizing their full potential by providing wide array of career growth programs that empower them to get the future they want. Capgemini fosters impactful experiences for its people that would aid in bringing out the best in them for the company, and for their clients.
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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
This role demands a blend of strategic thinking, financial acumen, and a customer-first mindset. As the primary liaison for assigned accounts, you will ensure client satisfaction, resolve issues, and identify growth opportunities through upselling and cross-selling initiatives.
Client Relationship Management
- Serve as the primary point of contact for designated client accounts, ensuring seamless communication and collaboration.
- Build and nurture long-term relationships with key stakeholders to foster trust and strategic partnership.
- Lead client engagements including regular meetings, performance reviews, contract negotiations, and renewals.
- Ensure high levels of customer satisfaction and retention by addressing concerns promptly and effectively.
Business Development & Strategic Growth
Contract & Commercial Management
Reporting & Analytics
Engagement & People Management
Job Qualifications
What You’ll Love About Working Here
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