Customer Service Executive

Customer Service Executive (Mandarin Preferred)

Location : Bukit Jalil | Full-Time | Night Shift Allowance | WFH Option Available

You'll be on the front lines of our online platforms, delivering top-tier customer service across live chats and social platforms. As the voice of our brand, you'll engage with players and users in real time—resolving issues, answering questions, and leveling up customer satisfaction. Your mission : keep the community happy, loyal, and coming back for more.

Candidate Levels & Salary Offer

Mid-level candidates (2+ years' experience) : RM 4,000–4,500 / month

Additional Incentives : RM 500 / month Night Shift Allowance + Sales Commission & Performance Bonuses (Uncapped)

Why You'll Love This Role

Work-from-home (WFH) option for night shift

Young, supportive, and vibrant work culture

Career advancement to Team Leader / Supervisor roles

Birthday rewards & celebrations

Company SIM card or phone credit provided

Regular team-building events and internal rewards

Key Responsibilities

Provide live chat and social media support to customers

Respond to inquiries, complaints, and issue resolutions promptly

Ensure high-quality customer interaction and satisfaction

Meet monthly conversion and retention KPIs

Coordinate with internal teams to align on customer needs

Maintain clear and accurate customer communication records

Core Qualifications & Skills

Experience in customer service or related roles preferred

Proficient in Mandarin (spoken & written) is required

Excellent interpersonal and problem-solving skills

Strong communication and follow-up ability

Familiar with chat platforms, online tools, and customer service best practices

Self-driven, reliable, and detail-oriented

Performance Indicators

Fast and accurate response rate

High customer satisfaction and retention scores

Clear, polite, and professional communication

Achievement of individual KPIs and team goals

Timely issue resolution and consistent performance

Job Requirements

1–3 years of customer service experience preferred

Able to work rotational shifts (Monday–Sunday)

6 day working 1 day off

Willing to work on-site (Bukit Jalil); WFH available for night shifts

Fluent in Mandarin to support Mandarin-speaking customers (Read, Write & Speak)

Must be comfortable working in a digital customer support environment

Perks & Benefits

Flexible working shifts

SIM card or phone credit provided

Fun, friendly, and collaborative office culture

Career growth and internal promotion opportunities

Birthday rewards

Company trips & team celebrations

1 day of replacement leave for each public holiday worked

Public Transportation

Shuttle bus available

LRT nearby walking distance

How to Apply

Interested candidates may :

Apply via JobStreet by clicking the "Apply Now" button — no extra steps required