Customer Quality Engineer

This company is a leading label and printing electronics manufacturer, recognized as a global pioneer in specialty packaging. As the world's largest label company, they offer innovative solutions across various sectors, including Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables, and Consumer markets worldwide. The company is proudly located in Desa Cemerlang, Ulu Tiram.

Job Descriptions

• Ensure that the products meet quality requirements.
• Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers.
• Update customers in a timely fashion regarding the status of quality issues or any requests.
• Participate in product quality planning and control process based on customers specifications and requirements.
• Inform the quality management team regarding customer feedback and expectations on products quality.
• Prepare and update all necessary quality reports as required by customers.
• Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.
• Assist in new product development activities to avoid quality issues.
• Prepare and maintain product quality documentation based on ISO specifications.
• Develop product quality processes based on ISO standards.
• Mange and coordinate ISO audits.
• Work with Quality Managers to improve the quality management system based on audit results.
• Address customer issues on time to ensure customer satisfaction.

Job Requirements

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