Team Leader - Mandarin IT HelpdeskGokardz • Shah Alam, Selangor, Malaysia
Team Leader - Mandarin IT Helpdesk
Gokardz • Shah Alam, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaanProvide clear and concise technical explanationsto customersin a professional and Escalate complex issuesto higher-levelsupport teams asrequired Document all customer interactions accurately and completely in the CRM system Maintain a high level of customersatisfaction and strive to exceed customer Stay updated on the latest technologies, products, equipment, tools and services Adhere to all company policies and procedures Good understanding of basic networking concepts(e.g. IP addresses, networking Basic understanding of networking concepts at the IP layer and some knowledge of A strong desire to learn and develop technical skills in fibre broadband technologies Strong problem-solving and analyticalskills with a keen attention to detail Excellent communication and interpersonalskills, both written and verbal Patience and empathy in dealing with customer enquiries Proficiency in using computers and relevantsoftware applications Minimum 1 years relevant experience English (minimum CEFR Grade B2), with the ability to speak Malay and speak, read, Minimum Diploma holder.
Bilingual Technical Helpdesk - Team Leader
Full Job Description
We are seeking highly motivated and technically inclined individuals to join our dynamic
team as Fibre Broadband Technical Helpdesk Agents. In thisrole, you will be the first point of
contact for customers experiencing technical difficulties with their fibre broadband services.
You will be responsible for diagnosing and resolving customers broadband issues effectively
and efficiently, ensuring a high level of customer satisfaction.
Key Responsibilities :
- Receive and handle inbound callsregarding fibre broadband technical issues
- Diagnose and troubleshoot a wide range of 10G PON technical problems, such as
installation, Internet connectivity,slow speeds, ONT / router issues, Wi-Fi connectivity,
and voice problems remotely
friendly manner, ensuring timely resolution of issues
expectations
offered by client and fibre broadband technologies
Job Requirement :
protocols, equipment, and tools used in broadband and fibre networks)
GPON (Gigabit Passive Optical Network) is preferred
and understand Mandarin.
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Buat amaran kerja untuk carian ini
Team Leader • Shah Alam, Selangor, Malaysia
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