HR Operations & Rewards Manager
Love, Bonito Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About Us
Love, Bonito is Southeast Asia's leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we've since grown from a humble online startup into a multi‑channel business with over 20 stores and a thriving online presence.
For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next‑generation regional consumer group — one that blends heart with performance, and creativity with technology.
At our core, we're a team of builders, dreamers, and doers who believe culture is more than words on a wall — it's how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you'll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we're shaping the future of Asian brands — from right here in Southeast Asia, to the world.
Why join us?
- Purpose with performance : We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!
- Growth that's real : We are known to be incredibly dynamic and fast‑paced. You'll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure.
- Culture at our core : If you're looking for a no‑corporate‑BS environment, you'll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles.
The role
We are looking for a strategic and hands‑on Manager of People Operations & Rewards team to build the foundation that supports our people to thrive. This is a global role that will oversee our people systems, payroll, rewards, compliance, and people analytics—ensuring we scale with consistency, care, and clarity.
You'll lead and grow a team, manage vendor partners, and collaborate across our People & Culture function—as well as with organisational leaders and internal stakeholders—to design and operationalise a seamless employee experience.
Main responsibilities
People Operations & Systems
Own our HR tech stack (HRIS, ATS, payroll, benefits) and drive process automation and optimisationDesign and streamline employee lifecycle processes : onboarding, offboarding, mobility, documentationEnsure data integrity and operational compliance across SEA marketsPayroll, Total Rewards & Compensation Benchmarking
Oversee end‑to‑end global payroll processing across all markets we operate in (Singapore, Malaysia, Indonesia, Philippines, Hong Kong) with in‑house and outsourced solutionsManage compensation philosophy, salary banding and benefits programmesLead annual compensation review cycles, pay equity audits and employee cost forecastingPartner with Finance on workforce cost planning and modellingLead the design and evolution of performance appraisal frameworksRegularly benchmark pay across SEA markets, ensuring competitiveness and efficiencyPeople Analytics
Build and own the people data : attrition, headcount, engagement, cost metricsProvide insights and data to inform business and talent decisionsCompliance & Policy
Maintain HR compliance across key marketsDevelop and standardise HR practices and ensure global alignment in the application of policies and proceduresOwn HR policies, contracts, handbooks and investigationsLead internal audits and mitigate people‑related risk across the regionVendor & Partner Management
Manage third‑party payroll providers, benefits brokers and HR software vendorsEvaluate, negotiate and optimise service delivery and costLeadership & Team Management
Lead and grow a small high‑impact People Ops teamPartner closely with our Business Partners to create an integrated People functionServe as a key advisor to senior leadership on people operations, compensation and riskRequirements & Qualifications
Minimally 6 years of HR experience, with some experience in a managerial roleExperience in Retail industry or leading through change in a dynamic environmentFamiliarity with navigating new markets labour regulations and HR best practicesHands‑on experience with HR platforms (HRIS, ATS, payroll, benefits)Proven experience in HRIS projects such as implementations, migrations or process automationOpen to business travel visits to HQ (SG) and other marketsExperience in Business Partnering is a plusBachelor's degree and comfortable with numbersDesired Attributes
Strategic Partner : Aligns people strategy with business priorities; sees HR as a growth enabler, not just a support functionSystems Thinker : Designs and scales HR processes with clarity, structure, and efficiencyOperational Excellence : Ensures compliance, consistency and reliability in all people operations—across payroll, benefits, policies, and systemsInfluential Communicator : Earns trust and credibility with the C‑suite, managers and team members; able to influence, mediate and drive alignment across levelsData‑Informed : Uses people metrics to drive decisions around retention, engagement, workforce planning and compensation equityBuilder and Growth Mindset : Thrives in ambiguity; proactively creates structure, tools and playbooks in a fast‑changing environment; believes in continuous learning and improvementStrong Judgment & Integrity : Navigates sensitive employee situations, nuanced issues and conflict with empathy, emotional intelligence and fairnessRegional & Cultural Fluency : Understands labour laws, norms and cultural differences across SEA and adapts policies and programmes accordinglyPeople Developer : Coaches leaders to lead better, and builds a strong, capable HR team with clear career paths and development planCulture Champion : Brings values to life through rituals, leadership behaviours and people programmes; guards and evolves company culture as the business grows#J-18808-Ljbffr
