TikTok Shop - Logistics Service & Experience Analyst (Mandarin Speaker) - Malaysia

Overview

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are seeking a proactive Service Analyst to join our logistics service and experience team to help build an innovative, secure, and intuitive e-commerce ecosystem for our users.

Responsibilities

• Handling complaints and claim tickets and maintaining & increasing claim recovery rate from logistics partners through rules optimization, revamp of CS workflow, and product optimization
• Serve as an escalation point for CS for logistics-related issues, and work closely with internal and external stakeholders to deliver projects or escalate pending issues (CS, logistics teams, logistics service providers, product and business teams, data analytics)
• Manage logistics partner CS performance by establishing standard processes, and creating SOPs, training, and monitoring key metrics

Qualifications

Minimum Qualifications :

Preferred Qualifications :

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices around the world.

Why Join Us

Inspiring creativity is at the core of TikTok’s mission. Our diverse teams work to help people express themselves, discover, and connect. We value curiosity, humility, and impact, and strive to foster a collaborative, innovative environment.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and aim to reflect the communities we reach.

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