Overview
Become a Luxury Brand Evaluator in Johor Bahru, Malaysia. Turn your passion for luxury into a career opportunity in fashion, beauty, jewelry, or automobiles with CXG, the global leader in customer experience.
About the Role
As a luxury brand evaluator, you will discreetly assess customer experiences and provide feedback to help brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your observations shape the future of luxury.
Our Luxury Partners
- Fashion & Couture : Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana
- Jewelry & Watches : Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora
- Beauty & Skincare : Guerlain, Sephora, L\'Oréal, Givenchy
- Automotive : Bentley, Jaguar, Genesis, Maserati, Vespa
What you will be doing
Choose your assignments - align missions with your preferences and profile.Visit luxury stores or evaluate online - engage with sales associates in stores or online from home.Observe carefully - check ambiance, service quality, and overall customer experience.Provide honest feedback - share observations through questionnaires on our platform.About CXG
CXG connects premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we redefine the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live, to manage missions, certifications, and feedback.
Requirements
Must be 18 years of age or olderCurrent customer of premium and luxury brandsNot currently under contract with any retail brands, to ensure impartialityPunctual, organized, detail-oriented, and reliableObservant and passionate about customer experienceNo prior experience is required; we value honest feedback from genuine customersBenefits
This is a freelance, project-based positionFlexible working hoursCompensation for Non-Purchase Evaluations : Earn a fee based on mission complexityCompensation for Purchase-Based Evaluations : Reimbursement for approved items as stated in the mission briefSeniority level
Entry levelEmployment type
Full-timeJob function
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