Product Specialist

Job responsibilities :

• Assist and collaborate with the superior in managing day-to-day operating expenses against budget to ensure optimal resource utilization.
• Provide insights to medical sales planning based on field experience; execute targeted action plans to meet or exceed sales targets in assigned businesses / territories.
• Track self / team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
• Call / visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. Conduct product demonstrations and emphasize saleable features / customer benefits
• Prepare quotation / tender prices, delivery and commercial terms in accordance with company policies
• Report on the activities and products of the competitors
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets
• Maintain a customer complaints / issues log and follow up on customer issues
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new / upgraded products
• Work with internal stakeholders to ensure timely delivery or installation of products / systems. Support internal stakeholders in relationship development with key customers

Job requirements :